Sun Life Global Solutions (SLGS) Managing Director, Tarun Sareen, is leading the charge in establishing a strong positioning for Sun Life Global Solutions and accelerating their talent strategy. SLGS, a digital and innovation hub, functions as a shared service for all of Sun Life across 28 geos. Sun Life’s primary goal is to help clients achieve lifetime financial security and improve their overall well-being, and SLGS plays a crucial role in bringing this purpose to life.
Over time, SLGS has evolved into a capability hub, providing assets such as client care, operations, technology, finance shared services, and legal services. Today, SLGS has become the in-house solutions provider, deepening and expanding its capabilities across digital, technology, operations, and shared services to deliver more innovative solutions and maximize client impact.
Sun Life Global Solutions is spearheading Sun Life’s digital journey across its strategic pillars of asset management, Canada, the USA, and Asia. The focus is on building deeper digital relationships with clients and creating personalized experiences that prioritize their needs.
In line with their business expansion plans, SLGS intends to hire up to 1,000 individuals in India and the Philippines over the next two years. The organization prides itself on being diverse, equitable, and inclusive, operating under an umbrella of empowerment, care, and a people-centric approach. SLGS aims to excel in designing solutions, demonstrating industry leadership, and embracing a bold mindset.
Furthermore, SLGS is committed to climate and sustainability initiatives, aligning with Sun Life’s overall purpose. The company aims to strengthen this commitment through well-thought-out and structured initiatives.
Tarun Sareen also emphasized the importance of soft skills, considering them crucial life skills. Within SLGS’s Manila office, approximately 400 individuals were hired in the first half of 2023. With Tarun’s ambitious outlook for both the Philippines and India, SLGS aims to achieve its target of hiring 1,000 employees before the end of the year.
SLGS closely aligns with Sun Life’s Digital Enterprise strategy, actively integrating digital and AI technologies to drive innovation, advanced product development, and enhance the client and employee experience. They are leveraging generative AI to create proofs-of-concept and are actively utilizing personalized marketing campaigns, employee-facing chatbots, and AI-supported claims prevention and automation.
SLGS also incorporates advanced technologies such as computer vision and voice biometrics to enhance data and analytics capabilities, streamlining operations, preventing fraud, and developing innovative solutions for clients.
The organizational culture at SLGS is described as enabling, empowering, equitable, caring, diverse, and inclusive, promoting growth for clients, employees, and stakeholders alike. Tarun expresses great pride in this culture.
In summary, SLGS, under the leadership of Tarun Sareen, is driving Sun Life’s digital transformation and talent strategy, with a focus on delivering innovative solutions, personalized experiences, and sustainable initiatives. The organization is positioning itself as a leader in the industry, attracting like-minded individuals who are passionate about excellence, continuous learning, and a caring attitude.
