Foundever, a leading company in the customer experience (CX) industry, has emphasized the importance of career growth beyond traditional corporate advancement. The company believes that creating positive moments for oneself, teammates, and customers is crucial in today’s competitive business process outsourcing (BPO) industry.
According to Francis “Taz” Biagan, Foundever’s senior director for leadership development in the Philippines, these moments, regardless of their size, have the potential to shape a person’s career trajectory in the BPO industry. Biagan further emphasizes that these moments can help individuals achieve their goals and advocate for themselves.
Foundever has made employee growth a focal point of its employee value proposition (EVP). The company believes that honing soft skills like communication, people management, and customer service is essential for success. Additionally, it encourages employees to embrace new learning opportunities to expand their careers both horizontally and vertically. Foundever offers training programs and skill development workshops to support this growth.
In addition to skill development, Foundever also prioritizes the vertical and horizontal growth of its associates. The company provides internal mobility and job security to ensure continuous growth for its employees.
Having a mentor is considered a catalyst for a successful career journey, according to Biagan. Mentors provide guidance, insights, and valuable knowledge that can help individuals overcome stagnation in their work.
Foundever believes that a company’s success is built on the experiences of its associates. The company invests in its employees’ growth through talent programs and supports growth initiatives through coaching and mentoring. Recognition of Foundever’s commitment to career growth came from the compensation monitoring platform Comparably, which included the company on its annual list of Best Companies for Career Growth.
While BPO companies offer competitive packages, Biagan notes that not all companies are equal in nurturing professional growth. Individuals looking for a flourishing BPO career should seek out companies with programs and systems designed to support their growth. Joining a team that treats everyone fairly, respectfully, and equitably is also important.
Foundever’s commitment to the employee experience is evident in its launch of My Associate Experience (MAX), a business-wide mindset and engagement program. MAX aims to transform the associate experience through social collaborations and features an annual employee engagement survey to gather ideas for improvement from employees.
Foundever recognizes that career growth goes beyond climbing a corporate ladder. Creating positive moments for oneself and others is crucial for success in the BPO industry. The company prioritizes employee growth through training programs, mentorship, and internal mobility opportunities. Additionally, Foundever believes in treating all employees fairly and equitably.
