Job Title: Sales Development Representatives
Company: SVCPH Inc.
Job Description:
SVCPH Inc., an affiliate of Executive Boutique Call Center, is currently looking for Outbound Representatives to start ASAP! No cold calling, all calls are scheduled! Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom” and think it’s a great place to work. The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it! Enjoy the following benefits:
– Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
– Life insurance program
– Free weekly in-house massage
– Cash incentives of Php5,000 for successfully referring your friends and relatives to join EB/SVC
– Career development
– Service incentive leave program
– Annual salary increase based on performance
– Fun and family-like working environment
– Quarterly team outing
– Free flowing coffee and hot chocolate
– Cozy sleeping lounge and canteen plus entertainment area
– Excellent office location in Cebu IT Park
*Terms and conditions apply.
About the Account:
This leading technology platform offers a Premier Onboarding Call for its advisory board members where the Sales Development Representative builds rapport by doing research to understand the members’ background and objectives. The Sales Development Representative will use the product and program knowledge learned during training to answer all questions to ensure the member understands the value of the platform. As part of the Onboarding team, this position plays a pivotal role in the first impression and initial training for new advisors and company members, and sets the tone for the program expectations.
Essential Duties and Responsibilities:
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.
– Complete 45-minute long Onboarding calls as scheduled with our advisory members as scheduled on your calendar
– Actively engage and translate member background and growth goals into the proprietary systems to successfully onboard the new members
– Promote upsell opportunities to the member to encourage retention and increased revenue
– Manage a calendar of members to onboard, ensuring a successful and timely completion of the onboarding process and assist members with their needs
– Follow the scripts provided and take sufficient notes, track and maintain accurate member records and ensure key onboarding milestones are met using the CRM
– Quickly identify potential issues and escalate them appropriately to ensure the best possible experience for members
– Ensure a smooth transition before and after onboarding
– Attend training and team meetings when required
– Other duties and special projects as assigned
Education, Experience, and Training:
– High School Graduate (old curriculum) or SHS Graduate (new curriculum)
– At least 1 year of recent sales experience in a BPO company
– B2C & B2B experience needed
– Preferred experience working in a SaaS (Software as a service) environment
– Strong computer skills that include database management, web searches, and email (i.e. Salesforce, GSuite, RingCentral, Mac/PC proficient).
Desired Knowledge, Skills, and Abilities:
– Basic business acumen to assist in answering product and engagement related questions from advisors
– Ability to provide excellent customer service while engaging members of diverse background over the phone or email
– Possess excellent written and verbal communication skills
– Good understanding of B2C and B2B customer engagement
– Ability to work independently and within a team environment successfully
– Possess interpersonal skills in order to build effective internal and external relationships with all level of professionals to maximize company impact
– Address issues with a solution-oriented approach in a timely and respectful manner
– Demonstrated ability to effectively complete day to day tasks in an efficient and prompt manner
– Self-directed and efficient with resources and time, as well as persistent and dependable in meeting deadlines
– Professional, courteous, and responsive customer service and phone skills
– Willing to work on-site
– Willing to work full-time night shift
Work Schedule: Night Shift
How to Apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM. What to prepare:
– Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
– Pen
– ID
or
Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).
Expected Salary:
Location: Cebu City, Cebu
Job Date: Sat, 12 Aug 2023 22:43:20 GMT
Apply for the job now!
