data privacy

Data Privacy and Protection Assured in All Transactions at the LTO

The Land Transportation Office (LTO) assures the public that all personal information provided to the Agency in all transactions is protected and secured.

The LTO gave the assurance after an LTO District Office was reported as allegedly requiring clients to provide the ID and password of a company applying for renewal of motor vehicle registration under the Land Transportation Management System (LTMS) Company Portal.

“The LTO will investigate this incident and will not hesitate to impose applicable sanctions if any employee is found to have violated Republic Act No. 10173 or the Data Privacy Act of 2012,” declares LTO Chief Assistant Secretary Teofilo Guadiz III.

“Although LTO employees can search and start a driver’s license or motor vehicle registration for the client through their LTMS Company Portal user accounts, the Agency and its employees do not access the personal accounts of clients when processing an application,” LTO Chief Guadiz continued.

He said that the LTMS company portal is used to provide companies the facility where they can start a vehicle application online and help reduce the transaction process down to a few minutes. Under this process, company representatives can create their accounts to be able to register and apply under the company’s name, the LTO chief explained.

The Agency will also issue a comprehensive set of guidelines on the use of client IDs and any information obtained during the application to ensure compliance with the Data Privacy Act.

Furthermore, workstations will be made available in the LTO waiting rooms and technical assistance shall also be provided so that clients’ online transactions can proceed as smoothly and as conveniently as possible.

“We at the LTO are committed to serve the public to make their transactions proceed in the most expeditious manner, while guaranteeing that their personal details are safe and secure at every step of the registration process,” says the LTO chief.

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