Civil Service Commission (CSC) Chairperson Karlo Nograles expressed his agency’s full cooperation and support to the attainment of the good governance goals under the Philippine Development Plan (PDP) 2023-2028.
He said that the CSC’s mandate is aligned with Chapter 14 of the new PDP, which talks about the bureaucracy’s bid to practice open, efficient, and accountable governance.
“Guided by a new organizational strategy, the CSC is committed and fully prepared to take an active role in improving governance and bureaucratic efficiency by empowering civil servants and government agencies,” said Nograles.
He stressed that effective human resource and organization development (HR and OD) in the public sector is a critical foundation for the achievement of the entire socioeconomic agenda. “Layunin ng CSC na mapabuti ang pamamahala at pangangalaga sa ating mga kawani ng pamahalaan, sapagkat sila ang ating inaasahan na gumawa ng mahahalagang programa at magbigay ng mahusay na serbisyo para sa taumbayan,” he said.
Mentioned in the PDP 2023-2028 as one of the measures to increase public accountability is the CSC’s Contact Center ng Bayan (CCB), a facility that receives queries, complaints, requests for assistance, messages of commendation or appreciation, and suggestions about government services.
“Providing customer-centered services remains a top priority of the Commission thru the CCB. Sa katunayan, isang dekada na itong nagsisilbi bilang tulay sa pagitan ng mga mamamayan at mga ahensya ng pamahalaan upang maisaayos ang mga problema tungkol sa kanilang serbisyo,” he said.